Privacy Policy

SMKSolar Technology Limited Privacy Policy

Effective Date: 16/5/2023

At SMKSolar Technology Limited (“SMKSolar”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data you provide to us when using our website or purchasing and installing our inverter and solar power products (“Products”). Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect: a. Personal Information: When you engage with SMKSolar, we may collect personal information such as your name, contact details (including email address, phone number, and physical address), payment information, and any other information you voluntarily provide to us. b. Website Usage Information: When you visit our website, we may collect information about your browsing activities, IP address, browser type, and other technical details through cookies or similar technologies. This information is used to enhance your browsing experience and improve our website’s functionality. c. Customer Support: When you contact our customer support team, we may collect personal information necessary to address your inquiries, including your name, contact information, and details of the issue or question.

2. Use of Personal Information: a. To Provide Services: We use your personal information to process your orders, install our Products, and provide the requested services. This includes order confirmation, delivery arrangements, warranty administration, and customer support. b. Communication: We may use your contact information to send you transactional emails, service-related notifications, and marketing communications (where permitted by applicable laws) to keep you informed about our Products, promotions, and relevant updates. You can opt-out of marketing communications at any time. c. Analytics and Improvement: We may use website usage information and aggregated data to analyze trends, monitor the effectiveness of our marketing campaigns, and improve our website’s functionality and user experience. d. Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal processes or respond to lawful requests, such as subpoenas or court orders.

3. Disclosure of Personal Information: a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, including shipping companies, payment processors, and IT service providers. These third parties are obligated to protect your personal information and use it solely for the purpose of providing the requested services. b. Legal Requirements: We may disclose your personal information when required by law, regulations, or legal processes, or in response to valid requests by public authorities, including law enforcement agencies. c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you and provide choices regarding your personal information in such circumstances.

4. Data Security: SMKSolar employs appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of or anonymize your personal information once it is no longer needed.

6. Your Rights: a. Access and Correction: You have the right to access, update, and correct your personal information held by us. You can exercise this right by contacting us using the information provided in Section 8. b. Opt-Out: You have the right to opt-out of receiving marketing communications