SMKSolar Technology Nigeria Ltd warrants all its products against defects in materials and workmanship for a period of 1 year from the date of delivery or collection, except for PV solar panels or other products with a separately specified warranty.
Manufacturer warranties stated in manuals are not SMKSolar warranties and may not apply in Nigeria.
The warranty operates on a bring-in basis, meaning customers are required to return products to our workshop. For large or installed systems that cannot be moved, SMKSolar reserves the right to charge for transportation and site visits.
Within the warranty period, SMKSolar will repair or replace defective products at its discretion at no cost.
The warranty becomes void if the product is damaged due to misuse, improper handling, or external factors, including but not limited to:
Reverse battery polarity
Incorrect installation or connections
Mechanical damage or deformation
Exposure to liquids, moisture, or oxidation
Use in harsh environments (dust, humidity, heat, corrosive conditions, pests)
Damage from lightning, power surges, or electrical faults
Overheating due to loose or improper connections
Unauthorized repairs, tampering, or modifications
Removal of the serial number
Only SMKSolar or its authorized service partners are permitted to carry out repairs.
Repair or replacement is the only remedy provided
Repaired products carry a 3-month warranty
Warranty period does not extend after repair or replacement
All replaced parts become property of SMKSolar
Repairs may use new or refurbished parts
SMKSolar is not liable for any indirect, incidental, or consequential damages.
If you resell or supply SMKSolar products to third parties, you must:
Inform them of proper usage and product limitations
Provide all manuals and instructions
Ensure proper installation standards
SMKSolar is not responsible for faulty installations carried out by third parties. You agree to indemnify SMKSolar against any claims, damages, or losses resulting from misuse or incorrect installation.
Warranty coverage depends on who handles design, installation, and commissioning:
Product Only Purchased: Warranty covers product only (not system performance)
Design by SMKSolar Only: Covers product, not system performance
Design & Commissioning by SMKSolar: Covers product and system performance
Full SMKSolar Installation: Full warranty on product and system
If non-SMKSolar components are used, system performance is not guaranteed.
If installation is done externally, commissioning by SMKSolar is required for system warranty to apply.
All support for non-SMKSolar systems is chargeable.
To maintain battery warranty:
Always charge batteries fully before storage
Store in a cool, dry place (20–25°C) away from sunlight
Keep batteries upright at all times
Do not place objects on batteries
Avoid storing batteries in a discharged state
Check voltage every 3–6 months and recharge if needed
Handle with care — batteries can be dangerous
To process a battery claim, the following are required:
Completed Warranty Claim Form
Wiring or system diagram
BMS data (from installation to claim date)
Clear installation photos
Failure to provide these will result in claim rejection.
All products come with manuals. Customers are required to read and follow instructions before use.
SMKSolar products are not designed for life support systems or critical medical applications. The company is not liable for any damage or injury arising from such use unless formally agreed in writing.
Products are sensitive and must be handled with care.
SMKSolar is not responsible for damage after goods leave our premises
Batteries must always be transported upright
Ensure your logistics provider understands proper handling requirements
To return a product, provide:
Item details
Invoice number
Reason for return
Conditions:
Returns must be made within 7 days of purchase
Items must be unused and in original packaging
Proof of purchase is required
Items will be inspected before approval
Non-returnable items:
Batteries
Cut cables
Fuses
A handling/admin fee may apply, and canceled orders attract a 20% fee.
Returns will not be accepted if:
Items are damaged, altered, or tampered with
Return request is deemed unreasonable
Out-of-warranty repairs will be charged
Spare parts will be billed accordingly
If any part of this policy is invalid under law, the rest remains applicable
