Last Updated: Jan 13th 2026

At SMK Solar Nigeria, we pride ourselves on supplying high-quality solar energy solutions. We want you to be completely satisfied with your purchase. However, given the technical nature of our products, we have established the following policy to ensure fairness and transparency.

1. Return Eligibility

We offer a 7-Day Return Policy on eligible items. You have 7 days from the date of delivery to initiate a return request.

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, uninstalled, and in the same condition that you received it.
• Packaging: It must be in the original packaging with all seals, manuals, accessories, and protective foam intact.
• Proof of Purchase: A valid receipt or proof of purchase is required.

2. Non-Returnable Items

Certain items cannot be returned due to safety and technical reasons:

• Batteries: Once battery terminals have been connected or scratched, the item is considered “used” and cannot be returned.
• Installed Equipment: Any inverter, panel, or controller that has been mounted, wired, or powered on.
• Sale Items: Items purchased on clearance or “final sale” are not eligible for return.

3. Damages and Issues (Defective on Arrival)

Please inspect your order immediately upon delivery.

• Physical Damage: If the packaging or item is visibly damaged (e.g., broken glass on solar panels, dents on freezers), you must reject the delivery or note it on the waybill immediately. Please report this to us within 24 hours.
• Technical Defects: If an item appears dead on arrival (DOA), please contact our technical support team immediately.

Note: We are not liable for damages caused by third-party logistics companies if the item was signed for as “received in good condition.”

4. Installation & User Error

SMK Solar Nigeria is not liable for returns or refunds on products damaged due to:

• Improper installation by non-certified technicians.
• Reverse polarity connections (connecting batteries backwards).
• Power surges, lightning strikes, or grid instability.
• Overloading the equipment beyond its rated capacity.

We strongly recommend using SMK Solar certified installers to ensure your warranty remains valid.

5. The Return Process

To start a return, please contact us at [Insert Email Address] or via WhatsApp at [Insert Phone Number].

• If your return is accepted, we will provide instructions on how and where to send your package.
• Shipping Costs: The customer is responsible for the cost of return shipping. Shipping costs are non-refundable.

6. Restocking Fee

If an item is returned due to a “change of mind” and not due to a defect, a 10% restocking fee may be deducted from the refund amount to cover handling and inspection costs.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved: If approved, your refund will be processed to your original method of payment within 5–10 business days.
• Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund.